EL SHAARAWY

RETURN POLICY

At The Place, we strive to offer the highest quality products, customized for each customer.

Due to the unique nature of our products and the costs involved in the return process, we have established the following return policy:

GENERAL RETURNS ARE NOT ACCEPTED

Since our t-shirts are personalized and custom-made for each customer, we do not accept returns for changes of mind, errors in the size selected, or any other reason unrelated to the quality of the product. Each t-shirt is unique and cannot be resold, which prevents us from offering a general return policy.

PRODUCT RETURNS

Defective or Errors
If the product you received has a manufacturing defect or does not match the order (for example, an error in customization or the model requested), we will accept returns or exchanges under the following conditions:

1. Contact within the first 7 business days: You must contact our customer service team within the first 7 business days of receiving the product.

2. Proof of the defect or error: You will be asked to send clear photos of the defect or error along with a detailed description of the problem.

3. Solution: After verifying the incident, we will offer you a solution that may include replacing the defective product or refunding the full amount paid.

PROCESS FOR REQUESTING A REFUND

1. Email THEPLACE.SHIRT@gmail.com with your order number, photos of the defective or incorrect product, and a description of the problem.
2. Our team will evaluate the request and respond within 2-3 business days with instructions on how to proceed.
3. If your request is approved, you will be told how to proceed with your return or how to receive your refund or replacement.

Additional Considerations
Returns or exchanges will not be accepted if the product has been used, washed, or altered in any way.

We reserve the right to refuse returns if the established requirements are not met.

Thank you for your understanding and for trusting The Place for your purchases of retro and current soccer jerseys. If you have any questions or need assistance, please don't hesitate to contact us.